publications

The use of digital services

The survey commissioned by Sitra looked at how people are using digital services and whether data leaks and abuses have eroded people’s trust in services that collect and use data.

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Writers

Jaakko Hyry (Kantar TNS)

Published

Commissioned by Sitra, Kantar TNS Oy conducted the survey in November and December 2018 in Finland, the Netherlands, France and Germany. More than 8,000 respondents took part. Separate reports concerning the Netherlands, France and Germany can be ordered by sending an email to ihan@sitra.fi.

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  • The use of digital services (raw data) (Excel).
  • The use of digital services (open questions) (Excel)
  • Variable info for statistic use (Excel)
  • Research questions (Excel)

The survey was conducted as part of Sitra’s IHAN® project, which aims to build the foundation for a fair data economy and create international rules and solutions for the fair exchange and use of data.

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Publication details

Title

The use of digital services

Subtitle

Total level report

Authors

Jaakko Hyry (Kantar TNS)

Place of publication

Helsinki

Year of publication

2019

Publisher

Sitra

Outlook

57 p.

Subject

electronic services, online services, service producers, disclosure of information, customer information, personal data, data protection, data privacy, knowledge economy, information leakage, market research

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What's this about?

Topic

IHAN® project

With our IHAN® project, we laid the foundation for a fair data economy, in which successful digital services are based on trust and create value for everyone. The project ended in June 2021.

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Theme

Capacity for renewal

Technological development and digitisation are rapidly changing our daily lives. This is why social structures and the services they provide must also be reformed. The capacity for renewal theme is dedicated to the achievement of these goals.

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